After a break I'm now in a position to offer 1:1 and 2:1 workshops here at the peaceful place that is our house and grounds nestled in the woods and valleys of Powys. For those of you booking I'd really like it if you read the terms and conditions (t&c's) below - says the guy who rarely reads the terms and conditions!
Joking apart my t&c's outline our responsibilities to each other and create the framework that gives you the participant the best experience during your time here. Previous workshops have shown me there were a number of clients who either didn't read my terms and conditions, or are not looking at them thoroughly enough or believed they didn't apply to them. This led to people cancelling a session at very short notice and then getting unhappy about the fact we need a discussion around retaining some or all of the workshop fee. Most, if not all of those who cancelled, were shown a great degree of flexibility regarding a refund with no one having their full fee retained despite one or two cancelling with three days to go. I'm no longer prepared to take this approach and have revised and strengthened my terms and conditions below.
2023 therefore sees a more robust approach to ensuring my t&c's are both more prominent and adhered to. One month prior to a workshop commencing I require a 50% deposit from you to secure your booking. This is non-refundable in all but the direst of circumstances. The remaining 50% must be received 7 days before the workshop date. Cancellations in this final fortnight will result in the full fee being retained. I do however reserve the right to review this on a case by case basis.
Why do I have this policy?
I currently only facilitate 1:1 or 2:1 workshops to give people the maximum opportunity to spend time with me. If I've taken your booking for a 1:1 for the 6th June, for example, and you call me on the 1st to say the cat is ill or you've just remembered you need an MOT on the car then I've lost a whole day put to one side for you the participant. I keep my groups small to create an excellent client-tutor ratio that gives every participant plenty of opportunity to max their time out with me. A short-notice cancellation means I end up paying someone their refund back, taking a hit with the loss of a space I can't fill at the last minute and disappointing another client who might have wanted to attend. I hope most right thinking people would accept that's an unreasonable position for any business to be in. I'm also sure we all know a few businesses with terms and conditions significantly less flexible than mine and who never refund without a fight!
Please help me to help you have the best photography experience possible by thoroughly reading the terms and conditions below. Not only do they contain financial implications for you the client, but they also focus on health, safety, and many other aspects of our time together designed to give you a productive, happy and comfortable time.
If there is anything in the terms and conditions you don't understand feel free to contact me.